Changes at Ugaoo due to the second wave of COVID-19 pandemic.
What is the status of current orders?
This second wave of the pandemic is being tough on us and other businesses like us. Nevertheless, we are working hard to ship orders across India to all the locations our courier partners are servicing. In case your location is not serviceable at the moment, your order will be put on hold and shipped to you as soon as services resume. Rest assured, all order updates will be communicated to your through email regularly.
Delivery times are likely to be impacted due to the COVID-19 precautionary measures undertaken and implemented by state authorities. Please expect a 3 – 4 day delay in delivery, we regret the inconvenience.
We request you to continue shopping with us. Every time you buy from Ugaoo, you not only help keep our operations afloat, but you also support the livelihood of families working with us and help us give business to our vendors in these trying times.
Steps taken by us to reduce the impact of COVID-19:
1. The COD services have been suspended for the time being to minimize contact and spread of the disease for everyone's safety.
2. All our employees working at our nursery and warehouse are following stringent traceability protocols, undergoing daily temperature screenings, while adhering to proper sanitisation and distancing norms.
3. Staff is undergoing regular training on good hygiene practices, repeated washing of hands, and keeping a distance of at least 1-2m across interactions.
4. The entire work area is cleaned and sanitised on a daily basis, while common areas are disinfected several times a day.
What if an order did not reach you?
Please contact us on firstname.lastname@example.org if your order does not reach you to check for its status. Please note that our courier partners are battling service delays due to the pandemic to deliver your orders at the earliest. In case of a lost package, we will create a complaint number for your order and the refund will be initiated once the order returns back to us and the services resume to full capacity.
What if you receive a damaged item?
Don’t worry, in case of a damaged product on arrival we will follow our policy of Easy 7 days replacement.
Inform us of this issue within 7 days of receiving the damaged product with images of the same. The product replacement will be initiated accordingly.
Will my plants survive the long transit time?
We ship our plants with utmost care and prep them for all eventuality in transit, so rest assured. We grow our plants ourselves and they are the healthiest when they are shipped and strong enough for transit. All our plants are shipped with watering jelly to give your plants a steady source of hydration and packing moss to conserve moisture in the soil. Our plant pods come with slits to ensure that the plants breathe just fine during transit. So, don’t worry, your plants will reach you fine.
We hope that all of you are staying safe and adhering to social distancing norms to stop the spread of the virus. We appreciate your continued support for Ugaoo during these challenging times, your continued love and support has helped us stay afloat and support our employees’ families.
Continue shopping from Ugaoo and add plants to your home for a healthier living environment in these tough times.
We apologize for the delays caused and thank you for understanding. We will keep you up to date on all developments regarding your order and our support team will be available to answer all your queries.
Email Us: email@example.com
Customer Care: +91 9129 9129 91
WhatsApp: (+91) 70909 70909