What is the status of current orders?
We have resumed shipping of orders to green, orange, and red zones identified across the country. For the containment zones, we will act in-line with the MHA guidelines and process them when those areas are opened up.
Delivery times are likely to be impacted due to the COVID-19 precautionary measures undertaken. There could be a possible delay of 24-72 hours in delivery so the current order processing time is 5 to 7 days. We regret this inconvenience.
We request you to continue placing orders with us as by doing that you are investing in our future, and we are doing the same by continuing to support our vendors in this ecosystem.
Steps taken by us to reduce the impact of COVID-19:
1. We have suspended COD services to minimize contact as much as possible for everyone's safety.
2. All members at our Nursery and warehouse are following stringent traceability protocols, undergoing daily temperature screenings, and are stocked adequately with face masks and sanitizers.
3. Staff is undergoing regular training on good hygiene practices, repeated washing of hands, and keeping a distance of at least 1-2m across interactions.
4. We sanitize the workplace by frequent cleaning of common surfaces and all areas in the premises are being disinfected regularly using user-friendly disinfectant mediums
What if an order did not reach you?
Please contact us on firstname.lastname@example.org if an order does not reach you. We will highlight the order number in our system for a refund once all operations have resumed and the order has been returned to us.
Also note that as courier partners are facing service delays due to the lockdown, orders that have been dispatched might be delayed.
What if you receive a damaged item?
We will follow our policy of Easy 7 days refund.
If a damaged product is delivered, then it has to be informed to us with images within 7 days after delivery. We will initiate a refund accordingly.
A note from Ugaoo
We appreciate your continued support for Ugaoo during these challenging times. We hope everyone is safe at home and practicing social distancing to prevent the spread of this virus. Amidst these stressful times, your plant babies will definitely help you destress and relax.
We apologize for the delays caused and thank you for understanding. We will keep you up to date on all developments regarding your order and our support team will be available for your queries Email Us: email@example.com Customer Care: (+91) 22-48934-222
Email Us: firstname.lastname@example.org
Customer Care: (+91) 22-48934-222
Let's pass it on cleaner, better, and greener.
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