Ugaoo Shipping & Return Policy
Shipping & Delivery Policy
Ugaoo.com ensures quality products and packaging and on-time delivery to its customers. Products are shipped throughout the week except Sundays and public holidays. We are linked with reputed courier agencies to make certain that the products are received by our customers within given period and in good condition. If you do not have courier service available in your area or if you have ordered for any liquid items from our website then we will ship the product via India Post surface shipping services in the form of Business Parcel / Express Parcel. You can avail free shipping on orders above Rs.499. While on every cash on delivery orders, extra charges of Rs.60 are applicable.
Our aim is to serve every visitor who purchases from our website and to strengthens customer - seller relationship, we have also partnered with Speed Post and India Post Business Parcel for quick access to any remote corner of India..
How the delivery charge is calculated for multiple units?
Delivery charges are finalized on the weight of the shipment and the distance from dispatch location to delivery area. We have a standard norm to follow for all our courier partners. Accordingly, charges are created in slabs of 1 kg. If the kgs increase, the cost automatically increases until the weight comes to 3 kg. Shipment more than 3 kg will be shipped via Fedex surface services of India. We try to charge our customers with a least possible amount. You can refer to the chart below for better understanding of how the delivery charges are applied.
- Delivery charges are applicable on orders below Rs.500.
- Costs of products displayed on the website are all inclusive. All taxes except Octroi/local body tax are included in the list. Usually, Octroi / LBT are not applicable for seeds/plants.
How long does it take for an order to arrive?
All the orders are dispatched from our warehouse within 2 working days or as per the delivery date mentioned by you at the time of placing the order. Most of the orders are delivered to your address within 7-8 working days from the date when the order is placed. For remote locations orders will be delivered by India Post within 8-10 working days. Delivery will be duly done as per your specified time and date.
However, few products could be substantial and require minimum 10 – 15 days’ time limit for the delivery. If such be the case, we will notify you at the earliest. Our only aim is to keep you happy and fulfill your requirement at the shortest period.
Can I track my order?
Yes, we have an easy-to-use tracking system for our customers who can track the order by logging into the My Account section of our website. Once the order is shipped to your destination, we send you a tracking ID that you can use to check your shipment status from our website.
Do you cater to Bulk orders?
Yes, we usually process bulk or wholesale orders through our parent company Namdeo Umaji Agritech India Pvt. Ltd., which has been a dominant player in the gardening and agriculture industry since 1835. We are based in Mumbai and Pune and cater to all major corporate houses, builders, Landscape Architects, Interior designers and many individual Customers.
For Bulk order (to buy in wholesale), please feel free to get in touch with us at:
Do you offer replacement and Warranty for the products?
Ugaoo.com shall provide you a guarantee of the products that come with a warranty like lawn movers, spray pumps, premium garden tools and fogging machines. The details of the same shall be provided to you with your shipment along with the respective product.
Can we cancel the order once it has been placed?
The order can be cancelled only if it is not shipped from order side. You may cancel the order which has not been shipped by us. The shipping details are updated by the end of the day.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on your email ID or call on your provided contact number if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account.
It happens that the products that you order sometimes remain out of stock and in very rare cases they are wrongly priced, and hence, we need to cancel the order. If such is the case with the products that you have ordered, we may cancel the order on the same or the next day and will inform you the same. We also make sure we refund all the money that you have paid for.
Before the items leave from our warehouse, our expert staff inspects them very carefully. However, if you are not satisfied with your purchase then simply follow the instructions mentioned below for returning the products:
Once the product reaches your doorstep, you get seven exact days to return the item back to us (within seven days of receiving the product)
We will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping
- Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address
Our shipments are carefully inspected before the items leave our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
To request an exchange, please write to us at [email protected].
Items which are to be exchanged need to be sent to the addresses given below within seven days of receiving the goods
Ugaoo.com will replace the items or issue a full refund if we have sent you a wrong item
If you would like to exchange any item, ugaoo.com will replace the returned items free of cost and issue a refund for the cost of the goods to the credit/debit card used for online shopping. However, shipping charges will not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item
Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address
- Return/Exchange of the items will be accepted only if the product is in its original packaging, unused, with all original tags intact. Please make sure that the product is properly packed, to avoid any damage with a copy of invoice, before placing it for return.
For Credit Card/Debit Card/Net banking Transactions:
As the charge to your credit card / account would have already been done online at the time, you made the purchase and authorized the payment we will provide a refund to your account if applicable as per the situations are given below.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where ugaoo.com has erroneously sent you a wrong item/colour/size.
For COD (Cash on Delivery) Transactions:
Refunds can only happen once we receive the parcel from your end. We will be creating an account and refund your money through an online transaction (RTGS).
Cash Refunds for COD will be done through RTGS.
- The customer can ship the product back to us in case he or she receives a damaged or defective product after notifying us by email to [email protected].
Refunds will be done in the following cases:
Genuine quality issues.
Packages lost in transit.
In the case of ugaoo.com discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
In case, ugaoo.com discovers that a wrong item has been shipped to you.
In case, the customer is not happy with the purchase and has returned the item/items to the address mentioned above.
No refunds will be given in the following cases:
Incorrect or outdated delivery address
Incorrect address format including any form of a PO Box address
After 3 failed delivery attempts by the courier
Package refused by recipient
Products returned in a used or damaged condition
Note: Refunds will only be made after we have received the returned shipment
What if the product received is in damaged condition?
If you think, you have received the product in a bad condition, or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-22-33491-999 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back. In Case, if you notice the damage after the delivery has been taken, Please send us the Photos of the Outer Packaging as well as the damage Products mentioning your Order ID.
What if the Product/s get damaged during transit (Like Ceramic products)?
Most of the products damaged in transit are fragile items. We make sure that we ensure the products before shipping and make your experience a pleasant one. In the case of any damage, we will replace the products at our cost.
How do I make payment for my purchase?
We offer multiple methods to make payments for your order: Credit cards & Debit cards (including Maestro cards), Net Banking and Cash-on-Delivery. ugaoo.com and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
Is it safe to purchase online at ugaoo.com?
Yes, it is entirely safe to buy online at ugaoo.com. Our trusted payment gateway partners will make sure that your payment is made on a secure page.