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Our Rewards Program FAQs

Who can earn the reward of ₹250 upon referral?

Only members of Plant Parent Club can refer their friends and earn the promised reward.You earn the reward only when the referred email makes a purchase of more than ₹1000.

How do I sign up for the rewards program?

Signing up is easy!

Simply create an account at Plant Parent Club and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

How can I get a birthday reward?

Add your birthday under ways to earn points on the Plant Parent Club . On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  • Try to refresh your browser.
  • Try to log out and then back into your account.
  • Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer support ( Contact Us ) team and they will look into the issue for you.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us from{ Contact Us } page to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

What are the minimum and maximum limit of points I can apply?

The minimum number of points you need to have is 1000 for which you can avail a discount of 50Rs. You can use coins in the multiples of 1000 and avail discounts as multiples of 50’s. The maximum number of points you can use is 10,000 i.e you can avail a maximum discount of 500Rs!

Can I club my points along with a coupon?

No, you cannot use both the coupon and the coins simultaneously. However, you can earn the coins from purchases you have made using the coupon.

Do points ever expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

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