Ugaoo.com ensures quality products and packaging to our customers. We have partnered with reputed courier agencies for a safe and timely delivery. There is free shipping on orders above Rs.499.
How long does it take for an order to arrive?
All the orders are dispatched from our warehouse within 2 working days. Most of the orders are delivered to your address within 7-8 working days from the date when the order is placed. You can track your order by clicking here.
Can you return plants? No.
Ugaoo does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.
If you are worried about the plant health, we have your back. Just contact our support team:
If a wrong or damaged product is delivered, then it has to be informed to us with images within 7 days after delivery. We will initiate a refund or send the replacement product accordingly.
Can you return non-plant products? Yes.
If any non-plant product reaches you in a damaged state.
We take great care selecting the best products for our customers that will help support and enhance your plant life. If you are not happy with your purchase, we will accept returns and exchanges on unused or unopened products within 30 days of purchase. Simply reach out to our customer support team to start the process.
What if you are not happy with the product? You can Self Return
If you dislike the product received, you can follow below steps to send the product to us:
You can return the item to us within seven days from the delivery date
We will send a replacement or initiate refund for the products to your source account once we receive the product
You will bear the shipping charges to return the products.