quality products and packaging and on-time delivery to its customers.
Products are shipped throughout the week except Sundays and public
holidays. We are linked with reputed courier agencies to make certain
that the products are received by our customers within given period
and in good condition. If you do not have courier service available
in your area or if you have ordered for any liquid items from our
website then we will ship the product via India Post surface shipping
services in the form of Business Parcel / Express Parcel. You can
avail free shipping on orders above Rs.999. While on every cash on
delivery orders, extra charges of Rs.60 are applicable.
Our aim is to serve every visitor who purchases from our website
and to strengthens customer - seller relationship, we have also
partnered with Speed Post and India Post Business Parcel for quick
access to any remote corner of India..
How the delivery charge is calculated for multiple units?
Delivery charges are finalized on the weight of the shipment and
the distance from dispatch location to delivery area. We have a
standard norm to follow for all our courier partners. Accordingly,
charges are created in slabs of 1 kg. If the kgs increase, the cost
automatically increases until the weight comes to 3 kg. Shipment
more than 3 kg will be shipped via Fedex surface services of India.
We try to charge our customers with a least possible amount. You can
refer to the chart below for better understanding of how the
delivery charges are applied.
Delivery charges are applicable on orders below Rs.1000.
Costs of products displayed on the website are all inclusive.
All taxes except Octroi/local body tax are included in the list.
Usually, Octroi / LBT are not applicable for seeds/plants.
How long does it take for an order to arrive?
All the orders are dispatched from our warehouse within 2 working
days or as per the delivery date mentioned by you at the time of
placing the order. Most of the orders are delivered to your address
within 7-8 working days from the date when the order is placed. For
remote locations orders will be delivered by India Post within 8-10
working days. Delivery will be duly done as per your specified time
However, few products could be substantial and require minimum 10
– 15 days’ time limit for the delivery. If such be the case, we will
notify you at the earliest. Our only aim is to keep you happy and
fulfill your requirement at the shortest period.
Can I track my order?
Yes, we have an easy-to-use tracking system for our customers who
can track the order by logging into the My Account section of our
website. Once the order is shipped to your destination, we send you
a tracking ID that you can use to check your shipment status from
Do you cater to Bulk orders?
Yes, we usually process bulk or wholesale orders through our
parent company Namdeo Umaji Agritech India Pvt. Ltd., which has been
a dominant player in the gardening and agriculture industry since
1835. We are based in Mumbai and Pune and cater to all major
corporate houses, builders, Landscape Architects, Interior designers
and many individual Customers.
Do you offer replacement and Warranty for the products?
provide you a guarantee of the products that come with a warranty
like lawn movers, spray pumps, premium garden tools and fogging
machines. The details of the same shall be provided to you with your
shipment along with the respective product.
Can we cancel the order once it has been placed?
The order can be cancelled only if it is not shipped from order
side. You may cancel the order which has not been shipped by us. The
shipping details are updated by the end of the day.
At Ugaoo, we firmly believe that we do not inherit the earth from our ancestors, but borrow it from our children.