Order Related Policy
At Ugaoo, we take great care in delivering healthy and thriving plants.
However, due to the nature of live plants, it is common for them to show minor signs of stress (such as slight drooping or yellowing leaves) during transit. Rest assured, with proper care, your plant will quickly recover and flourish in its new environment.
Natural variations occur in plants, and factors like size, shape, and color may differ slightly from the images shown on our website. These differences reflect each plant's unique growth pattern and do not affect its quality or health.
Thank you for your understanding and for choosing Ugaoo to bring greenery into your space!
Diwali Sale Offers & Discounts
Enjoy up to 40% off on MRP on select products during our Diwali Sale! Discounts are applicable only on limited products and are not a flat 40% across all products. The actual discount may vary depending on the products purchased and your cart value. Offers are valid only during the Diwali Sale period.
Please note that during the Sale period, the offers/discounts are not combinable, and FLITS Coins cannot be clubbed with the ongoing Sale discount.
Effective 27 October 2026 — the full, always-current version of the three policies below is at care.ugaoo.com/warranty/terms.
Jump to: 30-Day Plant Guarantee · Tools Warranty · Delivery Promise · Order Cancellation Policy
Ugaoo 30-Day Plant Guarantee
Every plant comes with a 30-day guarantee. If your plant dies, or is visibly dying, within 30 days of delivery, file a claim and we'll make it right.
Register within 5 days of delivery
Register your plant at care.ugaoo.com within 5 days of delivery to activate your guarantee. Your 30 days of cover start when it reaches you, not when you register — so register quickly to get the full window. You can register as soon as your parcel is out for delivery or running late; there's no need to wait for the courier's delivered update.
What's covered
The guarantee covers the plant only — pots, planters, soil toppings and accessories are not covered. A broken pot or planter, or any delivery problem, goes under the Ugaoo Delivery Promise. You can file a claim if, within 30 days of delivery, your plant dies, or is visibly dying or failing. Before or instead of a replacement, our plant experts may share care guidance to revive it — most "dying" plants recover, and we may ask you to try that first.
The guarantee does not apply to damage caused by:
- Overwatering or underwatering
- Incorrect sunlight or temperature conditions
- Repotting, pruning, or physical damage
- Pest infestations or diseases occurring after delivery
- Natural calamities, accidents, or neglect
Keep your plant in the same pot it was delivered in until the guarantee period ends — a claim is verified against a photo of that pot, so a repotted plant can't be claimed. You can still place that pot inside a decorative planter.
How to file a claim
Everything happens at care.ugaoo.com. You'll get WhatsApp updates and can follow your claim in My Items.
- Register your plant — find your order under Purchased from the Ugaoo app, website or store?, or choose Purchased from another platform? if you bought it elsewhere.
- Open it in My Items and tap File a claim.
- Tell us what happened — add a photo of the plant and of its pot. Add your invoice too if it wasn't a Ugaoo order.
- Choose a replacement or a gift card, then review and submit.
Replacement or gift card
An approved claim is settled the way you chose when you filed it:
- a replacement plant, shipped to your delivery address in a grow pot (nursery pot) only — decorative planters and accessories are not replaced, or
- a Ugaoo gift card for the approved amount — what you paid for the plant, or the overall purchase amount if a gift card was used on the order — spendable on the Ugaoo website or app across one or more orders and valid for 90 days from the day it's issued; any unspent balance after that lapses.
You can file one claim per registered plant. If a replacement is approved, it's a one-time goodwill gesture — the replacement does not carry a new guarantee and cannot be claimed again.
Where you bought it
This guarantee applies to plants bought on the Ugaoo website, the Ugaoo app and at Ugaoo stores, and on Amazon, Amazon Now, Flipkart, Flipkart Minutes, Blinkit, Zepto, Instamart and BigBasket. If you bought on a marketplace, claims during that platform's own return window must go through the platform — File a claim becomes available once it closes. Your guarantee still ends 30 days after delivery.
Good to know
- Proof of purchase — whenever we can't match your plant to a Ugaoo order ourselves (a marketplace purchase, for example), your claim needs valid proof of purchase: the platform invoice. Ugaoo may verify your purchase with the platform.
- Sole discretion — every claim is individually reviewed. Approval or rejection is at the sole discretion of the Ugaoo team; filing a claim does not guarantee a replacement or gift card.
- Misrepresentation voids the guarantee — providing false information, reused proof, or manipulated/AI-generated images voids the guarantee and may lead to suspension of your account.
- Verification of your uploads — photos, invoices, and screenshots you upload are used to verify your purchase and assess your claim, including automated checks.
- Terms may change — Ugaoo may update these terms; the version you accept when filing a claim is the one that applies to that claim.
Ugaoo Tools Warranty
Our Mungooz garden tools carry a 1, 5 or 10-year warranty against manufacturing defects, so you can use them with confidence season after season.
Register within 15 days of delivery
Register your tool at care.ugaoo.com within 15 days of delivery to activate its warranty — a tool left unregistered past that window cannot be claimed later, however long its warranty would have run. You can register as soon as your parcel is out for delivery or running late; there's no need to wait for the courier's delivered update. Depending on the tool, warranty then runs 1, 5 or 10 years from the delivery date; the exact period is shown when you register it. Only tools you can select at registration carry a warranty.
Which tools this covers
This warranty covers Mungooz-brand garden tools only. Other tool brands sold by Ugaoo are not covered under this warranty.
What's covered
Cover is limited to manufacturing defects in materials and workmanship — for example a snapped or cracked handle, a chipped or bent blade, a failed spring, lock or pivot, or a joint that has come apart.
These fall outside the warranty:
- normal wear and tear from regular use, including a blade that has gone blunt
- rust from damp or improper storage
- damage from misuse, dropping, or cutting beyond the tool's rated capacity
- damage from accidents or negligence
- cosmetic marks, like minor scratches, that don't affect how the tool works
- damage from unauthorised repairs or modifications
How to file a claim
Everything happens at care.ugaoo.com. You'll get WhatsApp updates and can follow your claim in My Items.
- Register your tool — find your order under Purchased from the Ugaoo app, website or store?, or choose Purchased from another platform? if you bought it elsewhere.
- Open it in My Items and tap File a claim.
- Show us the defect — add a photo and a short video recorded in the app. Add your invoice too if it wasn't a Ugaoo order.
- Choose a replacement or a gift card, then review and submit.
A tool that arrived damaged, wrong or missing is a delivery issue, not a warranty claim — see the Ugaoo Delivery Promise.
Replacement or gift card
An approved tool claim is settled the way you chose when you filed it — a replacement tool shipped to your delivery address, or a Ugaoo gift card for the approved amount (what you paid for the tool, or the overall purchase amount if a gift card was used on the order), spendable on the Ugaoo website or app and valid for 90 days from the day it's issued; any unspent balance after that lapses.
You can file one claim per registered tool. If a replacement is approved, it's a one-time goodwill gesture — the replacement does not carry a new warranty and cannot be claimed again.
Where you bought it
This warranty applies to tools bought on the Ugaoo website, the Ugaoo app and at Ugaoo stores, and on Amazon, Amazon Now, Flipkart, Flipkart Minutes, Blinkit, Zepto, Instamart and BigBasket. If you bought on a marketplace, claims during that platform's own return window must go through the platform — File a claim becomes available once it closes. Your warranty still runs from your delivery date.
Good to know
- Proof of purchase — whenever we can't match your tool to a Ugaoo order ourselves (a marketplace purchase, for example), your claim needs valid proof of purchase: the platform invoice. Ugaoo may verify your purchase with the platform.
- Sole discretion — every claim is individually reviewed. Approval or rejection is at the sole discretion of the Ugaoo team; filing a claim does not guarantee a replacement or gift card.
- Misrepresentation voids the warranty — providing false information, reused proof, or manipulated/AI-generated images voids the warranty and may lead to suspension of your account.
- Verification of your uploads — photos, invoices, and screenshots you upload are used to verify your purchase and assess your claim, including automated checks.
- Terms may change — Ugaoo may update these terms; the version you accept when filing a claim is the one that applies to that claim.
Ugaoo Delivery Promise
If something goes wrong with the delivery of a Ugaoo website or app order — damaged, wrong, missing, or not delivered — tell us and we'll put it right.
Which orders this covers
Orders placed on the Ugaoo website or the Ugaoo app in the last 60 days — every item in them, including plants, tools, pots, planters, soil and accessories. For an older order, please contact our support team. Orders from Amazon, Flipkart, Blinkit, Zepto or any other marketplace are handled by that platform's own returns process. Something bought in person at a Ugaoo retail store isn't covered here either — please raise it directly with the store you bought it from. Cancelled orders can't be reported.
What you can report, and by when
- it arrived damaged — within 3 days of delivery
- it doesn't work properly — within 3 days of delivery
- the wrong item was sent — within 3 days of delivery
- it's missing from the box — within 3 days of delivery
- it isn't what the listing promised — within 3 days of delivery
- the courier marked it delivered but you didn't receive it — within 3 days of delivery
- a parcel hasn't arrived — once it's overdue (your order page shows the exact day); you then have 7 days to report it
- an order that hasn't shipped yet can be reported once it has shipped and is overdue
How to report a problem
Everything happens at care.ugaoo.com. You'll get WhatsApp updates and can follow your report in My Items.
- Find your order — open Purchased from the Ugaoo app, website or store? and tap the item.
- Tell us what went wrong — add 1 to 3 photos of the item (for a missing item, photograph the open box). For a damaged, missing or wrong item, also photograph the shipping label and invoice of each box. A damaged or faulty tool also needs a short video taken in the app. No photos are needed if the parcel hasn't arrived.
- Choose a replacement or a gift card and submit. Our team confirms the best fix for you.
How it's resolved
An approved report is settled in the way our team confirms with you, up to what you paid for that item (plus shipping, when it was the only item in the order):
- a replacement of the item, shipped to your delivery address,
- a Ugaoo gift card, spendable on the Ugaoo website or app and valid for 90 days from the day it is issued, or
- a refund to your original payment method, for prepaid orders, when a replacement or gift card isn't possible. Once a refund is issued, it can take 5–7 business days to reflect, depending on your bank.
Once a report on an item is approved, that item can't be reported again — if a report is declined, you can report again while the window above is still open.
Good to know
- One open request per item — a delivery report and a guarantee claim can't both be open on the same item.
- Sole discretion — every report is individually reviewed. Approval or rejection is at the sole discretion of the Ugaoo team, who may confirm a different fix than the one you asked for — for example a gift card when a replacement item isn't available.
- Misrepresentation — providing false information or reused photos may lead to your report being declined and your account being suspended.
- Verification of your uploads — photos and invoices you upload are used to assess your report, including automated checks.
- Terms may change — Ugaoo may update this policy; the version you accept when reporting a problem is the one that applies to that report.
- Minor transit stress — minor transit stress in live plants (e.g., slight drooping or yellowing) is not considered damage. The plant will recover with proper care.
Ugaoo Order Cancellation Policy
We've nurtured your plant with love and care, watching it grow, knowing it was meant for you. It was chosen just for you, and now, we're carefully packing it—wrapping it with the same warmth and attention it received while growing.
Somewhere, a little green life is waiting to become part of your world, to brighten your space, to grow with you. It's more than just a plant—it's a living, breathing promise of fresh beginnings.
Before you cancel, we ask you to reconsider. This plant has been waiting for you. Let it find its home.
1. Cancellation window
- Orders can be cancelled within 2 hours of order placement.
- Once your order has been processed, cancellations will no longer be possible.
For any assistance or queries, please feel free to reach out to our Customer Service team on WhatsApp at +91 80870 87224 – we're here to help!
2. How to cancel
- To request a cancellation, customers can contact us via WhatsApp at +91 80870 87224 or email us at support@ugaoo.com.
- Our Customer Support team will review the request and assist you with the cancellation process.
Refunds will be processed at the company's discretion on a case-by-case basis, considering the specific details of each request.
For an item that arrived damaged, wrong, missing or not delivered, see the Ugaoo Delivery Promise above.
For any queries, WhatsApp us on +91 80870 87224 or email us at support@ugaoo.com. Thank you for choosing Ugaoo!